Privacy Policy

Your privacy is critically important to us. At Hiro Labs, we have a few fundamental principles:

Below is our privacy policy, which incorporates these goals.

If you have questions about deleting or correcting your personal data please contact our support team.

Hiro Labs, Inc. (“Hiro Labs”) operates several websites including, It is Hiro Labs’ policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Hiro Labs collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Hiro Labs’s purpose in collecting non-personally identifying information is to better understand how Hiro Labs’s visitors use its website. From time to time, Hiro Labs may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Hiro Labs also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Hiro Labs only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Hiro Labs’s websites choose to interact with Hiro Labs in ways that require Hiro Labs to gather personally-identifying information. The amount and type of information that Hiro Labs gathers depends on the nature of the interaction. In each case, Hiro Labs collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Hiro Labs. Hiro Labs does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Hiro Labs collects statistics from clients of users who uses the Neutrino Metrics service ( as a part of the core data analytics capability. It is a part of the core function of the service, thus it is deemed necessary for basic usage. The information collected however is anonymous and void of personally identifiable information regarding the user (including IP addresses). Information collected includes but not limited to: device, platform, city, province, country, app meta, access time, frequency. Users of the Neutrino Metrics service can however assign their own events, and identification for their clients, which is not the responsibility of Hiro Labs. All data collected will adhere to the protection policy listed below.

Aggregated Statistics

Hiro Labs may collect statistics about the behavior of visitors to its websites. Hiro Labs may display this information publicly or provide it to others. However, Hiro Labs does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Hiro Labs discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Hiro Labs’s behalf or to provide services available at Hiro Labs’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Hiro Labs’s websites, you consent to the transfer of such information to them. Hiro Labs will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Hiro Labs discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Hiro Labs believes in good faith that disclosure is reasonably necessary to protect the property or rights of Hiro Labs, third parties or the public at large. If you are a registered user of an Hiro Labs website and have supplied your email address, Hiro Labs may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Hiro Labs and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Hiro Labs takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Hiro Labs uses cookies to help Hiro Labs identify and track visitors, their usage of Hiro Labs website, and their website access preferences. Hiro Labs visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Hiro Labs’s websites, with the drawback that certain features of Hiro Labs’s websites may not function properly without the aid of cookies.

Business Transfers

If Hiro Labs, or substantially all of its assets, were acquired, or in the unlikely event that Hiro Labs goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Hiro Labs may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Hiro Labs may change its Privacy Policy from time to time, and in Hiro Labs’s sole discretion. Hiro Labs encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a account, you should also check your blog’s dashboard for alerts to these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.